From Brendan, an old man trapped in the body of a 32-year-old:
Hi there,
I feel compelled to write you again about the poor quality of staff and store! I no longer buy vegetables from Foodtown because of the rotten tomatoes with fruit flies all around. Your vegetable section is TERRIBLE. I worry that yogurt is spoiled, frozen food freezer burned, condiments gone bad. Every single time, right near the store entrance, fruit flies, really? Yikes, does no one working there notice or care?
Second, your teenage staff is running the place into the ground, spending more time schmoozing and rolling eyes than actually doing their jobs. Last night, I made my way to the store to attempt to buy kitty litter. I rushed to the store to get there before the 9 pm closing time (all the way from Elmhurst on the bus). When I arrived at 8:45 (just to buy kitty litter mind you), the door was locked. I waited until someone left the store and entered through the exit, where a snotty staff member told me it was already 9. I noted, "No, it is not" and then she insisted they close the store at 8:45. I again noted, no you don't, you close at 9, as posted at the door. Then she finally said, "We close 15 minutes early to get everyone out by 9." I wonder what good are store hours? I got out of there faster than people in the store before me since I was buying TWO items.
I only go to your "store" these days to buy kitty litter; your prices aren't any better than Associated or Key Food, your better maintained neighbors in the neighborhood. I can't help but wonder what sort of health code violations are occurring every day at your store, and have considered calling the health department.
May I recommend you hire better staff? Not the kids that run around acting childlike, but rather actual adults with a sense of responsibility? You should train your staff on customer service, so I don't feel enraged every time I go to your run-down store! You need to closely monitor food quality, because if I see one more spoiled tomato or another expired condiment I will contact the health department!
Note to management, you give Foodtown a bad name, and I wonder how much more the fine people of Sunnyside are willing to put up with this nonsense? I imagine you don't want a boycott organized against your store, so I recommend making significant changes.
Thank you,
Brendan